Five star hotels and high end destination resorts do business very differently than small hotels. A five-star hotel is run on a very strong brand name and hence the customers’ expectations are much different than what they expect from maybe a family-run boutique hotel. Many tourists nowadays choose cheaper accommodation that will bring them much closer to Local cultures. They realize they cannot get it by staying in a five-star hotel. If you are planning on becoming a hotelier, joining a small hotel will give you some of the best work experience needed. So here are some of the benefits of working in a small hotel.
Direct contact with guests
Due to the less number of staff, everybody working at the hotel including the back office staff will most probably get an opportunity to directly deal with customers. It is vital that you improve your customer service skills, negotiation skills, courtesy and politeness as these are what will keep your customers satisfied. Make use of your knowledge from travel and tourism diploma online to handle customers and solve problems effectively. Due to the small number of staff, there are less hierarchical levels giving you the opportunity to take decisions regarding guest requests without having to ask your boss. This empowers the employees and makes them feel a sense of ownership towards the hotel.
Career advancement opportunities
With less staff there are less number of hierarchical levels and hence it is easier and faster to go up the career ladder. Even if you are simply a front office manager, you would most probably be working closely with the senior management as they check up on the daily activities. This way you will be able to learn directly from the top managers and be able to observe their behavior on handling problems, decision-making, estimating future incomes, facing dynamic environmental challenges and grabbing good business opportunities. Also if you are performing really well you might be noticed in the hotel industry and will be offered bigger breaks from five star hotels. Ensure you have done travel and tourism courses so that lack of qualifications is not a barrier to career advancement.
More hands on experience
Working in a small hotel, you will most probably be assigned all sorts of tasks and not just work on a certain area. Sometimes work at the front office, sometimes housekeeping, sometimes directly dealing with customer complaints and sometimes even take crucial business decisions. Such a vast experience will give you a competitive edge when seeking future positions especially in established hotels.